Orders
How do I know my order went through?
You receive a confirmation e-mail with the order number within minutes. If it does not arrive, check the spam folder and then contact us.
Can I change or cancel an order?
Yes, while the order has not yet been dispatched. Write to us as soon as possible with the order number.
Shipping
Do you ship to my country?
We ship worldwide. Shipping cost and delivery estimate are shown at checkout once you enter the destination.
How long does delivery take?
Between 20 and 50 business days depending on the destination. Most of our hardware ships directly from our manufacturing partners, which keeps prices low but means longer transit times than a local retailer. Full details on the Shipping & Delivery page.
Will I pay customs duties?
Orders shipped outside the European Union may be subject to import duties and taxes charged by the destination country, payable by the customer.
Payments
Which payment methods do you accept?
The payment methods available to you are shown at checkout. All payments are processed over an encrypted connection; we never store card details.
Which currency are prices in?
All prices are shown in US dollars.
Products
Is the equipment new?
Unless the product page states that an item is used or refurbished, all equipment is new.
Can you configure a server or a PC for me?
Yes. Tell us what you need in terms of processor, memory and storage and we prepare a configuration and a quote.
Courses
How do I get my course after buying?
Courses are digital. The download link is available in your account and is also sent by e-mail immediately after purchase.
Can I get a refund on a course?
Digital products cannot be refunded once the file has been downloaded.
Support
How do I get help?
Write to support@greenmkt.store. We answer every message, usually within one business day.